Terms Of Service
Article 1 – Definitions
In these Terms of Service, the following definitions apply:
Cooling-off Period: The period during which the customer can exercise the right of withdrawal.
Customer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the seller.
Day: Calendar day.
Distance Contract: An agreement concluded between the seller and the customer using remote communication methods.
Right of Withdrawal: The customer's right to cancel the purchase within the cooling-off period.
Seller: The individual or legal entity offering products or services to customers.
Terms of Service: These Terms of Service of the seller.
Article 2 – Applicability
These Terms of Service apply to every offer made by the seller and to every agreement concluded between the seller and the customer.
Before completing a purchase, customers will have access to these Terms of Service. By placing an order, the customer agrees to these Terms of Service.
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Article 3 – The Offer
All product descriptions are provided as accurately as possible. However, minor differences in color, size, or appearance may occur.
The seller reserves the right to modify or discontinue products at any time without prior notice.
All images and product descriptions are intended for illustrative purposes only and do not create binding obligations.
Article 4 – The Agreement
The agreement becomes effective once the customer places an order and receives confirmation.
The seller reserves the right to refuse or cancel any order if necessary, including in cases of suspected fraud or incorrect pricing.
All orders are subject to product availability.
Article 5 – Right of Withdrawal (Returns)
Customers have the right to return their order within 30 days of receiving the product.
During this period, customers must handle the product with care and return it in its original condition and packaging whenever possible.
To initiate a return, customers must contact customer support.
Once the returned product has been received and inspected, a refund will be issued.
Article 6 – Return Costs
Customers are responsible for the cost of returning items unless the product is defective, damaged, or incorrect.
Refunds will be processed within a reasonable time after the returned item has been received.
Article 7 – Exclusions from Returns
The right of withdrawal does not apply to:
- Personalized or custom-made products
- Hygiene products once opened
- Products that cannot be returned for health or safety reasons
- Items damaged due to misuse
Article 8 – Pricing
All prices displayed on the website are subject to change without notice.
Prices do not include possible import duties, taxes, or customs fees. These costs are the responsibility of the customer.
In case of pricing errors, the seller reserves the right to cancel the order.
Article 9 – Company Information
Business Name: Zyverra Boutique
Email: info@zyverraboutique.com
Article 10 – Delivery
Orders will be processed within 1–3 business days.
Delivery times may vary depending on the destination and shipping carrier.
The seller is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Article 11 – Payment
Customers must complete payment before the order is processed.
If payment is declined or reversed, the seller reserves the right to cancel the order.
Customers must provide accurate payment information.
Article 12 – Complaints
If customers have complaints about a product or service, they should contact customer support as soon as possible.
The seller will respond within a reasonable timeframe.
Article 13 – Governing Law
These Terms of Service are governed by the laws applicable to the seller’s operations.