Frequently Asked Questions (FAQ) – Zyverra Boutique

About shipping

Hi, I'm Zyverra. I know you're excited to receive your order, and I do everything I can to get it to you as quickly as possible.

Orders are processed within 1–3 business days (Monday–Friday). If you place your order before 5:00 PM (Eastern Time), I'll begin processing it the same business day whenever possible.

Once your order has been processed, shipping typically takes 4–7 business days.

Estimated delivery time: 5–10 business days from the date your order is placed.

As soon as your order is on its way, I'll send you a confirmation email with your tracking number so you can follow your package every step of the journey.

Thank you for choosing Zyverra Boutique. I truly appreciate your support!

If you haven't received your order yet, don't worry—I'm here to help.

First, please check your tracking information, which was sent to you by email once your order shipped. Sometimes deliveries may experience slight delays due to customs processing, weather conditions, or the shipping carrier.

If 10 business days have passed since you placed your order and it still hasn't arrived, please contact me at info@zyverraboutique.com.

I'll personally investigate your shipment and do everything I can to resolve the issue as quickly as possible. Your satisfaction means everything to me, and I'll make sure you're kept informed every step of the way.

How do I return or exchange my order?

Returning an item is simple.

To start your return, please contact me at info@zyverraboutique.com and include the following information:

  • Your full name
  • Your order number (for example: #0000)
  • The reason for your return

Once I receive your request, I'll provide you with the return instructions and the correct return address.

After your return has been approved, you may send the item back using a shipping carrier of your choice.

Once I've received and inspected your return, any eligible refund will be processed to your original payment method in accordance with my Return Policy.

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or you received the wrong product.

Return shipping costs vary depending on your location and the shipping carrier you choose. For the most accurate pricing, I recommend checking directly with your preferred shipping provider before sending your item back.

If you have any questions about the return process, feel free to contact me at info@zyverraboutique.com—I'll be happy to help.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within the 30-day return period.
  • The item must be unused, unworn, and in its original condition.
  • The product should be returned in its original packaging whenever possible.
  • All original labels and tags must still be attached.

If your item meets these requirements, simply contact me at info@zyverraboutique.com to begin the return process. I'll guide you through the next steps and provide you with the return instructions.

I offer a variety of secure and trusted payment options to make checkout quick and easy.

You can safely pay using:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed through secure, encrypted, and trusted payment systems to ensure your personal and payment information remains protected.

I'm always happy to help!

If you have any questions about your order, shipping, returns, or anything else, please feel free to contact me at info@zyverraboutique.com.

To help me assist you as quickly as possible, please include:

  • Your full name
  • The email address used to place your order
  • Your order number (if applicable)

I'll get back to you as soon as possible and do my very best to assist you.

If you'd like to cancel your order, please contact me as soon as possible at info@zyverraboutique.com.

To help me process your request quickly, please include:

  • Your full name
  • Your order number (for example: #0000)
  • The reason for your cancellation request

If your order has not yet entered processing or has not been shipped, I'll do my best to cancel it.

If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you can still request a return in accordance with my 30-day Return Policy.